Our Returns and Refunds Procedure
Posted by PMU Makeup Team, Last modified by PMU Makeup Team on 30 August 2017 05:08 PM

Perishable cosmetic items cannot be returned due to the fact that a customer selected an incorrect shade (even if the colour looks different on a PC/device screen) or had a change of mind in respect of the particular purchased item; this is due to public and safety regulations.

If you are unhappy with your order, please follow the below return procedure:

STEP ONE - Email us with the details

*If you are unhappy with your order, please send us an email to store@pmu.co.za, including the following information: order date, order number, product name, product code, a comprehensive reason for the return/exchange and any additional information pertaining to the return request.
* Any return of physical goods purchased on www.pmu.co.za will require a pre-authorisation to be issued by PMU. An authorisation will be issued by our Head Office, within 1 to 2 Business Days from the time of receiving your request.
* We will confirm your reference number via email within one business day of receiving your claim.
* Once your return request has been approved, we will be in touch with further instruction.

STEP TWO - Once your request has been approved, return the damaged/defective products with your reference number

* Postal Address: The PMU Trust, P.O. Box 6672, Welgemoed, 7538. Courier: 16 Garrison Rd., Door de Kraal, Bellville, 7535, W. Cape.
* We will replace damaged and defective products if we have them in stock. For damaged/defective products, do not discard, and store them for safe-keeping, as PMU may wish to arrange for the item(s) to be returned, or may request a photograph of the damage(s). PMU reserves the right to inspect the products, to confirm that they are defective/damaged. The PMU Team will liaise with you to confirm when goods have been validated for replacement, and the replacement product(s) will be shipped within 3 to 5 working days. You will be informed of the shipping date, and PMU will cover the cost of shipping these replacement products to you. 


STEP THREE – Processing a Refund

* A refund will only be given if the replacement products for damaged/defective products are out of stock. Processing of a refund claim will only take place once PMU has received the returned goods and been able to inspect the products. If you claim that our products are defective, our technicians will examine the products for defects. They will report to us whether the products were defective, were misused or are of good quality. The refund will be processed within 30 days of receipt of the products.


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